Community Manager (Customer Support)
About the role
Join our team as a proactive and energetic Community Manager, playing a pivotal role in delivering exceptional customer experiences. You will handle customer complaints and inquiries, manage tickets, and expertly de escalate conflicts, all while thriving in a dynamic remote environment. If you are driven, adaptable, and passionate about community engagement, we want you on our extended team.
What you'll do
- Respond promptly to customer complaints and questions across multiple channels.
- Manage and resolve customer support tickets independently with accuracy and efficiency.
- De escalate conflicts and turn challenging interactions into positive outcomes.
- Monitor community activities and proactively identify potential issues or opportunities.
- Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.
- Maintain clear documentation of all community interactions and ticket histories.
- Foster a positive, inclusive, and engaging community environment.
Requirements
- Demonstrated experience in customer support or community management roles.
- Expertise in conflict de escalation and crisis management.
- Proficient with ticket management systems and support tools.
- Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.
- Excellent written and verbal communication skills.
- Energetic, resourceful, and solution oriented mindset.
- Proven track record of providing exceptional customer experiences.
- Preferred: • Prior experience working in distributed or remote teams.
- Preferred: • Familiarity with online community platforms and moderation best practices.
- Preferred: • Experience with data driven decision making to improve community engagement.
About micro1
micro1 is a data lab that helps AI labs and large companies train AI models and agents. It finds and checks skilled people from many fields, like law, medicine, finance and coding, to produce the training data that makes AI work better.
AI Alerts shares third-party job opportunities for informational purposes only. We are not the employer and are not involved in the hiring process. Always verify the company and role through official channels before applying, and never pay to apply, train, onboard, process documents, or secure a job offer. Legitimate employers do not ask applicants for money. Read our Terms to learn more.